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Help Us Create Our Next Open Government Plan 4.0


Our Open Government Plan 4.0 Draft Outline is now available online. We welcome your ideas on ways to improve transparency, participation, and collaboration at our agency that we should consider in the plan.


We are preparing to publish our fourth Open Government Plan this June, and want to hear from you! In 2014, we published our Open Government Plan 3.0, based on your input, which introduced exciting new efforts at Social Security, such as our new flagship initiative, Message Center. In our plan, we also outlined our efforts to improve services through expanded collaboration on wounded warrior services, health information technology and data exchanges.

How can you help?

We want to know what you think should be included in our next Open Government Plan! Do you have any ideas on how we can improve transparency, participation and collaboration at our agency? Maybe you would like us to continue doing what we have been doing, such as: expanding access to our open data, modernizing our communications, and making more online services available. Other examples of ideas to submit could include:

  • Do you have any suggestions on data that could spur innovation or understanding of our programs?;
  • Do you have any bold and innovative ideas for using open government techniques and principles to help improve our services?;
  • What other federal agencies we should collaborate with, or new initiatives we should consider?;
  • In what ways we can engage with the public to participate in the Open Government initiative?; and
  • Are there any other brand new ideas you may have for us?

We want your ideas about the actions that the agency should take to build greater transparency, participation, and collaboration into our processes. Below on this page, please share your ideas, comment on those of others, and vote on the ideas, to let us know which ideas you believe are most important.

Participation

Social Security Disability

There needs to be a new law that allows people with active chemo treatments to get SSD (Social Security Disability) ASAP and keep it until treatment is over and successful. People should not chose working over getting better! Waiting two years or more while you lose everything you have because of cancer and treatments should not happen in the USA. You can classify it as "Temporary Cancer Disability" or something.

Submitted by

Transparency

transparency

Allow access to all POMS instructions that include the instructions currently labeled as Sensitive "do not share with public". Allow access to systems policy and MONET.

Allow claimant access to any records including FACT, PHUS, PCACS, overpayment records etc without a hassle so their representative or advocate can better assist.

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Open Data

Now Available: SSA's Open Government Plan 4.0 Outline

Our Open Government Plan 4.0 Draft Outline is now available online. Please review our draft outline and add your comments below on any ideas you have to improve transparency, participation, and collaboration at our agency that we should consider in the plan: https://www.ssa.gov/open/plan4.0draft.html

Submitted by

Participation

Online Dashboard to Check Application Status, Reduce Lost Mail

Create an online dashboard where individuals can track the status of their applications and be notified of any additional requested documents from SSA or DDS. For individuals experiencing homelessness, the lack of a stable address results in missing mailed documentation and frequent technical denials. However, this population has access to online tools through phones and public spaces (e.g.: libraries). A dashboard notification ...more »

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Collaboration

online payment processing for PC payments

I propose we create an online payment system for those who owe overpayments. The paper process we currently use is costly and inefficient. Payments sent in by debtors take longer to post than the next release of their billing statement, this increased call volume to N8N and causes undo concern to the debtor. The option to call in and make a payment by phone is viable, however we receive complaints that debtors are ...more »

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Open Data

Teaching our high schoolers what SSA means to their future.

Our last year in school (grade 12) everyone had to participate in a monthly class of Problems of Democracy to help us understand our responsibilities to vote and understand how important our responsibilities were to uphold our constitution. I think a similar class to help our students understand as they embark on their working career how important it is to work and put into SSA so that during retirement years they are ...more »

Submitted by

Transparency

expansion on checking claim status online

As a N8N representative, we often receive claim status calls. The confirmation number system has worked wonderfully to reduce the number of calls; however, it also is very vague and may be adding to unnecessary calls. I propose we provide a link for a claimant that connects them to their hearings office only, since they federal it would be feasible to implement rather than with all state DDS offices. For example ...more »

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Collaboration

External Accountability Partners--AARP/Consumer Reports

When 65 million Americans either cash or deposit over a half a billion in SSA checks each year, the decisions behind that money may or may not be clear depending upon their perceptions on how and what is governed as well as why. AARP and Consumer Reports would make excellent Open Government Accountability Partners for SSA, due to their constituencies, depths of knowledge, and especially their widespread magazines and ...more »

Submitted by

Collaboration

EZ Pay App linked to Medicare only iclaim

Lets make the EZ pay application a part of the online medicare only claim, provide the link or at least a pdf of the SF-5510. The current process is inconvenient. Most applicants take advantage of automated payment processes within private industry and I think would really appreciate a more convenient option to do so with us as well.

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Transparency

Fail-proof Tracking

Track all transactions using Open Source e-Gov Tool for fail-proof tracking. Create online account for each beneficiary.

 

Introduce Three Factor Authentication (what you have - Smart Card, what you know - PIN and what you are - Biometrics) for fool-proof Identity.

 

Make all transactions transparent. This would not only introduce transparency but also accountability at every stage. Make life easy for all.

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Participation

Customer Satisfaction Statistics

We should have an easily-accessible online form that allows customers to rate their interactions with the agency. Filtered ratings data should be available for public evaluation--possibly linked with specific components. We could track processing time for workloads using internal MI and link that to the real-world satisfaction of our public. This could encourage the public to identify areas of concern while making ...more »

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Collaboration

Timeframe for BPQY requests

If there could please be a agency wide timeframe on BPQY requests being completed it would be greatly helpful. As a community partner working with customers on understanding their benefits and how work will/won't impact them, it really slows down the process if we are waiting an extended period of time for a BPQY to be sent.

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Transparency

Agency interactions

As a Social Security Disability counselor it would be very helpful if the SSA would send out an email or have a link on the webpage that would give each state's AWICs, WILs, PASS cadres, PASS specialist and each field office manager. In order for us to best serve our customers it would be beneficial to have this information at hand so when a question comes up we know who to go to, versus having to make a bunch of phone ...more »

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Open Data

appointments

I would like to be able to have a tool where I can make an appointment online instead of having to wait in a 2-4 houer line which can take up most of my day when I could be doing something else. I would like to have it where as we make outr appointments online have it where it is done thought our online accounts and make it where we can attatch any form to the appointment so that there would be less time spent on reviewing ...more »

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Open Data

inprove in office check in kios

I would like to see a change done to both ssa cards and the check in kiosk so that we are not typing in our socal number. I would like to see a change such as creating new socal security cards that has a smart chip, bar code, and magnetic strip on them so that no one would see this info as we are checkin in at the local office. I would like to see it where we can just insert the card or swip it like how a atm is set up. ...more »

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Transparency

Fact vs Myth re Disability Allowance

This idea came in through our alternate method and was submitted by an SSA Moderator. A popular myth is that applications for disability are denied on the initial level automatically, but is likely to be allowed thereafter. The other myth is that an allowance is dependent on the claimant having an attorney representative. When you have a rep, you will be allowed. The public needs to understand that it is their condition ...more »

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Open Data

BPQY through myssa.gov

A Benefits Planning Query (BPQY) is a summary of work history, work incentive use and other information important to a disability beneficiary planning how to safely start working or stay on a job. Currently beneficiaries or their payees can request their BPQY by calling 800-772-1213. But it would be a big time saver, very helpful and very empowering if beneficiaries could view or request their BPQY through their myssa.gov ...more »

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Open Data

BPQY available through myssa.gov

A Benefits Planning Query (BPQY) is a print-out summarizing work history, work incentive use and other information that is very important when a person receiving Social Security disability benefits is planning how to safely try work activity. Currently a beneficiary or payee can request their BPQY by calling 800-772-1213. But it would be a huge time saver if beneficiaries and recipients of disability programs could view ...more »

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Transparency

ss5 Clarity/Kiosk checklist for applicant's

Many people that come into our office spend a large amount of time waiting to get a ssn card replaced, only to come to the window and find out they don't have the right documents or are missing something. A great deal of the online information and language used on the applications is vague or lacking. I suggest that a program is added to the check-in kiosks that provides a checklist of the items the applicant will need ...more »

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Collaboration

Interface/State Exchange

Although SSA has the BENDEX and state exchange programs to interface and exchange date with agencies that have registered or applied to share information. I believe that mandatory exchange for all correctional facilities, banks, employers, State Agencies, DOL, etc. is vital in the preservation of ALL government funds. Too often we are overpaying individuals because we receive information months or even years after they ...more »

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Open Data

Iddentification

With the emergence of the Real ID act, several points should be reevaluated. Namely, the continued existence of the paper construction of the Social Security Card and by extension, its separation from the Real ID. If we are to truly have universal, Real IDs that transcend the usual state boundaries, then why not tie that in with the SSN card in some way, shape, or form? Perhaps it starts as being merely tied in with ...more »

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Displaying 1 - 25 of 38 Ideas